Acura Canada
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Acura Canada Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Acura Canada has 2.6 star rating based on 5 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "When acura meets it's responsibilities to fixthe problems I have with my car and I'm satisfied, then, I will be glad to give my opinion and recommendations.", "Don’t deal with the Richmond BC Acura store. He doesn’t care if you’re safe or not.", "Check if recalls and problems with AC.", "Ask ifThey if a trailer hitch sensor is available , overwise your foot activated rear door don,t work", "Don't give up your former 'out of country' driver's license until you transfer your warranty.".
Review authors value the most Website and Customer service. Consumers are not pleased with Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Acura Canada has 2.6 star rating based on 5 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "When acura meets it's responsibilities to fixthe problems I have with my car and I'm satisfied, then, I will be glad to give my opinion and recommendations.", "Don’t deal with the Richmond BC Acura store. He doesn’t care if you’re safe or not.", "Check if recalls and problems with AC.", "Ask ifThey if a trailer hitch sensor is available , overwise your foot activated rear door don,t work", "Don't give up your former 'out of country' driver's license until you transfer your warranty.".
Review authors value the most Website and Customer service. Consumers are not pleased with Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified Reviewer |
Brampton, Ontario
I need the code for ACURA FM radio
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Richmond, British Columbia
Customer service
The General Manager of the Richmond BC store called me condescending during our conversation. He kept interrupting me & would not allow me to explain the situation.
He also has issues with getting back to customer.
Situation was/is; During a hospital fiasco the primary key fob was lost. I was using second fob for quite a while after as my husband passed away.
My husband always said have a backup, he was a retired fire fighter & always wanted me to be safe. So I called Katherine at Richmond store & she quoted $450 for fob. I need it, Ill take it.
When I got there to drop off vehicle she said oh itll be $505. Ok so $50 bucks more. Hmmm I need it, Ill take it. I ended up paying close to $750.
Nice way to do business with someone that was in mourning. Seriously? I wasnt thinking & paid the bill in my daze. They took total advantage of me.
Then the fob stopped working almost immediately. They replaced the battery & said its ok. I used it for less than a few weeks. It still wasn't working.
They finally replaced it after much back & forth. Then the fob they replaced it with has barely worked. I cant chance it. It had issues right away.
I went in June to get my money back & return fob as I am now a widow & feel unsafe with both the products failing.
The general manager basically told me Im stuck with it now & he doesnt care that it doesnt work.he said use it or dont its yours now. Nice, right?
I am so disappointed as a person who tries to give people & companies the benefit of the doubt.
I now have a product they say works according to their computer. Guess what.? Their computer made a mistake with the first fob too when they said it worked fine.
Now Im betting they never replaced the first fob & just lied about it.
Since Ive been using my second fob I still havent had to replace batteries.
They are original batteries. Why have both replaced fobs not kept a battery charge when they arent even being used? Interesting. I just cant trust it for my safety.
And Acura doesnt care if I feel safe or not.
They have stopped helping me.
But again, for a manager that is suppose to remain professional calling me condescending was the last straw. Im flabbergasted at the treatment Ive been given. I dont feel safe at all.I feel like Acura is taking advantage of the fact Im now a widow.
Well shame on them.
If I could give a zero rating for this company I would. They just dont care if someone feels safe.
- Eric the stores manager is very offensive
- Took full advantage of my situation
Preferred solution: Full refund
User's recommendation: Don’t deal with the Richmond BC Acura store. He doesn’t care if you’re safe or not.
Moncton, New Brunswick
Not a satisfying customer after 4 years of being a strong supporter of Acura!
My car is not performing the way it should. It burns too much gaz and I have to make oil changes every 3000klm t
Preferred solution: I want this car fixed to perform at its optimal, or give me my money back which I paid in cash or another car of the same make color and year
User's recommendation: When acura meets it's responsibilities to fixthe problems I have with my car and I'm satisfied, then, I will be glad to give my opinion and recommendations.
Moncton, New Brunswick
Not a satisfying customer after 4 years of being a strong supporter of Acura!
User's recommendation: Check if recalls and problems with AC.
Winnipeg, Manitoba
Waiting for a trailer hitch sensor since I bought it in March / 2021
User's recommendation: Ask ifThey if a trailer hitch sensor is available , overwise your foot activated rear door don,t work
Vancouver, British Columbia
Warranty transfer
User's recommendation: Don't give up your former 'out of country' driver's license until you transfer your warranty.
Acura Canada Not Standing Behind Their Product
- That they are not willing to stand behind their product
Preferred solution: Honour the recall on the vehicle
Saskatoon, Saskatchewan
Service department at FFUN Auto group in Saskatoon
Calgary, Alberta
Acura MDX 2008 drumming thudding noise from rear
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The original reviewer either, a) Had a *** day and needed to vent about whatever he/she could think of, or b) Is the type of negative personality who will complain about anything.
I've owned an Acura for more than 10 years and have been very impressed with the service department at Acura Centre. To the point that it will influence my next vehicle buying decision in favour of this dealership.
In 10 years of oil changes, regular maintenance and tire changes (no major repairs to a VERY dependable car) I've found the Acura Centre staff to be friendly and helpful. They've never tried to sell extra, unneeded repairs or quoted fraudulent prices, unlike one particularly awful Nissan dealer in Edmonton I had the misfortune to visit some time ago.
As for complaining about a loaner car needing fuel? Sounds pretty nitpicky for a complaint. How many service departments even provide a loaner car? Some departments for other luxury brands NEVER seem to have loaners when you need them (according to reports from friends and family). Never had this problem with Acura Centre.
I realize this is a lengthy reply to an obscure complaint, which very few people will even read. But I encounter so much poor customer service on a daily basis, and it *** me off to see a business get slammed when they're one of the FEW who do things right.
Acura Centre's service department (FFUN Auto group in Saskatoon) is top notch. I'd recommend them to anyone.